Franke coffee machine troubleshooting

The lack of brew unit cleaning, the use of low-quality grain, sudden power cut-off – all of these things can all cause malfunctions. In this case you can restore the operation of your coffee machine using the information in the table below. Find your problem and get an answer to the question on how to fix the appliance in your situation.

Franke FM800 coffee machine troubleshooting

CodeEvent textSolution/instructions
002Door openit is mandatory that the grounds container be emptied and the door closed.
003 to 028Restart the machine. if the error is not cleared, contact Customer Service.
030 to 023 Coffee machine is heating up. Please wait.
033 to 046Restart the machine. if the error is not cleared, contact Customer Service.
047Light barrier for brewing moduleClean the light barrier with a brush. if the error is not cleared, contact Customer Service.
048 to 072Restart the machine. if the error is not cleared, contact Customer Service.
090, 091Maintenance necessaryMaintenance must be performed. Contact Customer Service.
099Water filterThe water filter is used up and must be replaced. Contact Customer Service.
100Grounds container is full.Empty grounds container.
101Empty grounds container
110Flowmeter error 1Restart the machine or select a different product. if the error is not cleared, contact Customer Service.
112Clean agitatorClean coffee machine.
114Flowmeter error 2Restart the machine or select a different product. if the error is not cleared, contact Customer Service.
119Powder dosing unit 2The right-hand chamber of the double chamber dosing device is empty. Fill with powder suitable for automatic coffee makers.
120No ground coffeeAdd coffee beans or powder and select the product again or cancel.
121Fill left container (Position 1).Left container is empty (Position 1). Depending on the machine configuration, please fill with powder suitable for automatic
coffee makers or with coffee beans.
122Fill center bean hopper (Position 2).Bean hopper center is empty (Position 2). Please add coffee beans.
123Fill right bean hopper (Position 3).Bean hopper right is empty (Position 3). Please add coffee beans.
125Powder lid openClose the powder lid.
126, 127Brewing chamber openRestart product preparation.
130Add cold milkFill milk tank.
131Milk empty
132Add cold milk to Tank 2
133Milk 2 empty
160Battery lowContact Customer Service.
170Check water tankFill fresh water tank. Empty wastewater tank.
200 to 204Accounting CSRestart the machine. if the error is not cleared, contact Customer Service.
210, 211Accounting CAN bus
221Communication Flavour Station
222, 223Communication Foam Master
226Cleaning necessaryPerform cleaning.
227Cleaning required
228Clean Flavour StationClean the Flavour Station.
229Clean Flavour Station
230Prepare Flavour systemPrepare the Flavour system.
231Prepare milk systemPrepare the milk system.

Franke EVOLUTION PLUS coffee machine troubleshooting

Error codeText on machine displaySolution
1External RAMContact customer service.
2Outlet missingAttach outlet and check that it is properly seated.
3Door openClose grounds container door.
4Instant containerInstant container has been removed. Replace instant container.
5External RAMContact customer service.
10 to 13Temperature sensor
14 to 17
18 to 21
22, 23, 24Heater timeout
30 to 32Water feed
40 to 44Motor timeout
50 to 58Chip card ID
90Perform PMContact customer service and schedule maintenance.
100Drawer fullEmpty drawer
105Fresh/waste waterOnly for versions with water tank: Empty or fill up tank.
110Flow meterSwitch the machine off and back on again. Contact customer service.
120No beansAdd coffee beans.
122No chocoAdd chocolate powder.
130No milkAdd milk.
132 to 137No syrupAdd syrup.
140CommunicationOnly with billing device connected. Switch the machine and billing off and back on again. Contact customer
service.
150Empty drawerEmpty drawer
302, 303, 304 to 307- no display -Contact customer service.

Franke bremer VIVA coffee machine troubleshooting

Error codeFault / ErrorPossible causeRemedy
1Brewing not possible Indicator lamps on the article keys do not light upBrewing plunger has not reached its positionSwitch the coffee machine off and on. If the error code is still displayed, inform Customer Service.
*02Indicator lamp on the steam key does not light up. No steam dispensing possible. Display of the error code in STANDBY mode.Filling level of the steam boiler not reached. Large pressure varia- tions in the water supply system may cause the boilerelement to be switched off for safety reasons.Check water pressure. Switch off VIVA KM. Press key "−" to relieve pressure in steam boiler. Switch on VIVA KM. If the error code is still displayed, inform Customer Service.
*03Indicator lamp on the Hot Water or Steam key does not light up. No hot water or steam dispensing and milk or milk froth possible. Display of the error code in STANDBY mode.Hot water/steam boiler switched off.Switch the coffee machine off and on. If the fault is still present, − inform Customer Service, − coffee brewing without milk or milk froth is possible.
4Indicator lamps on the article keys do not light up Brewing is not possible.No water is delivered.Open the water valve. Switch the coffee machine off and on. If the error code is still displayed, inform the Customer Service.
05 06Indicator lamps on the article keys do not light up. Brewing is not possible.Temperature sensor for brewed water boiler re- ports a fault.Switch the coffee machine off and on. If the error code is still displayed, inform the Customer Service.
*07 *08Indicator lamp on the Hot Water or Steam key does not light up. No hot water or steam dispensing and milk or milk froth possible. Display of the error code in STANDBY mode.Temperature sensor for hot water/steam boiler reports a fault.Switch the coffee machine off and on. If the fault is still present, − inform the Customer Service, − brewing coffee without milk or milk froth is possible.
37The temperature in the hot water/steam boiler is higher than 135°C. It switched off itself for safety reasons.The temperature sensor or pressure switch is defect.Switch off the unit. Call the Franke customer service.
41LON communication interfered"no apb" is indicated − only VIVA KM with accounting systemThe Franke customer service will load the apb−file.
Insert grounds containerIt is not inserted into the machine.Clean and insert it into the machine.
Dispenser block is missingIt is not inserted into the machine.Insert a clean dispenser block into the machine.
Grinder left (centre or right) is empty.The bean container (left, centre or right) is empty.Fill up the coffee container with fresh coffee beans.
Display only with VIVA KM au lait: Milk A or B emptyMilk container A or B is empty.Fill up the milk container with fresh cooled milk.
"Change filter!" appears on the display.The water filter (softe- ner) is exhausted.The cartridge for the water filter (e.g. Brita) must be replaced.
No display in the display field (display)- Main switch upstream of the unit not switched on. - The mains fuse has switched off. - The entire power supply is missing.- Switch on main switch. - Have any faults in the wiring system inspected by an approved specialist electrician. Switch the mains fuse back on. - Inform your electricity supply company.
The VIVA KM au lait is not percolating coffee products with milk or milk foam.The operating tempera- ture in the steam boiler is not reached or is falling short of. Milk container is empty.Wait till steam boiler is heated up automtically. Fill up the milk container.

* = These error codes are only shown in Standby−Mode. If the fault is still present after switching off and on the machine call the Franke customer service.