Whatever issue your coffee maker is experiencing, refer to the table below for help. Chemex itself has provided the troubleshooting information.
|The display has gone dim
|The Brewer has gone into the Power Saver mode. This is normal.
|Press any key to bring it out of this mode.
|One of the sensors has broken.
|Contact Behmor Technical Support.
|The reservoir went dry while heating.
|Turn the system off. Allow to cool for 5 minutes. Turn on, add water to the reservoir and try brewing again.
|My coffee basket over flowed
|a - The carafe must be in place when brewing.
|a - The carafe was not in place, or
|b - Use a less fine grind or less coffee.
|b - The filter clogged.
|If using the metal filter, try a cloth or paper filter.
|During calibration the water boils over a minute.
|This is normal.
|My coffee is sour
|This is a journey - you have to experiment.
|Try grinding finer and/or brewing at a higher temperature.
|My coffee is bitter
|Try grinding less fine and/or brewing at a lower temperature.
Although the Massachusetts-based brand Chemex can’t compete with multinational giants like Samsung or Bosch, it has managed to gain a fair share of the market due to its narrow specialization. It manufactures so-called Chemex coffee makers, simple pour-over style glass-containers invented in 1941. Although originally, the range consisted of only manual coffee makers, today the company also manufactures automatic machines capable of brewing both hot and iced coffee.