Troubleshooting a Capresso coffee maker may be possible for you even if you do not have a relevant experience. As soon as you can identify the symptom, you can find it in the table below and try repairing the machine without someone’s help.
Capresso CoffeeTEC 471 coffee maker troubleshooting
| Problem | Cause/Solution |
|---|---|
| • Coffee drips from the filter, when the carafe is removed. | — Ground coffee sits in the drip stop and does not allow it to close properly. — Immediately replace the carafe and remove the filter holder. — Clean filter holder under running water and push the drip stop several times to remove coffee particles. — Fill some water into the filter holder and check if the drip stop closes properly. |
| • Ground coffee is flowing over the GoldTone filter. | — Beans is ground too fine. — Use less coffee the next time. — Use a paper filter. |
| • No steam. | — Fill some water into the water container. — Insert the water tank correctly. — Make sure the Steam Selector is turned all the way to the Steam On position. |
| • Steam is o.k. but there is no frothed milk. | — Make sure that all pieces of the frothXpress System are tightly connected. — The knob must sit parallel to the joint. and must be totally inserted into the joint. — Check if the straw inside the milk container lid sits tightly — Check if there is enough milk in the milk container. |
| • Volume of milk froth is too low or frothing takes too long. | — Make sure the knob sits parallel to the joint. — Clean the steam nozzle, and frothing sleeve. — Decalcify the device. — Try a low fat or no fat milk. Remember, the higher the fat content in the milk, the lower the amount of froth produced. |
Capresso ULTIMA PRO 124.01 coffee maker troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| Water leaks from the bottom of the espresso machine. | • There is too much water in the drip tray. | Clean and dry the drip tray and replace. |
| • The machine has possible internal defect. | Contact Capresso Customer Service. | |
| Coffee runs down the side of the portafilter. | • Portafilter not properly inserted. | Turn the handle of the portafilter further to the right. |
| • Edge of sieve not free of ground coffee. | Turn OFF the appliance, remove the portafilter and clean the edges of the sieve. | |
| • Sealing ring inside brew head is dirty. | Turn OFF the appliance, remove the portafilter and brew head screen and clean sealing ring with a hot damp cloth. CAUTION! HOT! | |
| • Sealing ring no longer has elasticity. | Sealing ring must be replaced. Please contact Capresso Customer Service. | |
| Very little or no coffee flows through the portafilter. | • No water in water tank. | Fill water tank with fresh, cold water. |
| • The screen inside the brew head is blocked. | Brew water through the screen without the portafilter inserted. If no water comes through, unscrew the screen and clean and replace. | |
| • The sieve is blocked. | Clean the sieve, insert into the portafilter and pump water through without coffee. If no water comes through the sieve call Capresso Customer Service for a replacement sieve. | |
| Espresso brews out in drops. | • Coffee grounds are too fine or packed down too firmly. | Do not tamp coffee grounds. Use a coarser grind of coffee. |
| • Machine blocked by calcium deposits. | Descale the appliance. | |
| No crema. | • Ground beans old or too dry. | Use fresh coffee that is ground right before brewing. |
| • Water pushes through the ground beans too fast. Coffee too coarse. | Use a finer grind. Use 1 scoop of ground coffee per cup. | |
| Acid (vinegar) taste in espresso. | • Did not fully rinse the system after descaling. | Rinse the system after descaling. |
| • The coffee is not fresh or of high quality. | Grind fresh whole beans right before brewing. After opening, store whole beans in a dark, air-tight container to maintain freshness. Use beans within 1 week. | |
| Espresso not hot enough. | • Pre-warm cups and system. | Pre-warm cups with hot water or on the cup warming tray. Purge brew head and portafilter immediately before brewing. Dry portafilter and sieve before filling with ground coffee. |
| Uneven cup filling. | • Outlet in sieve or portafilter blocked. | Remove sieve from portafilter. Clean with stiff brush. Clean portafilter. |
| • Uneven dosing of ground coffee into sieve. | Evenly distribute the finely ground coffee into the sieve. | |
| Loud pump noise/no water from brew head. | • No water in water tank. | Fill water tank with fresh, cold water. |
| • Air blockage in pump. | Fill tank with fresh water, and run pump in intervals using the "Hot Water" function. If no liquid pumps through the machine after numerous attempts, contact Customer Service. | |
| • Water tank is not in the correct position. | Push down firmly on water tank so it is fully engaged to the valve. | |
| No steam produced from the frothing wand. | • The steam button is not selected. | Ensure you push the steam button prior to opening the steam knob. |
| • Steam wand is blocked by milk or calcium deposits. | Turn machine OFF. Carefully use a needle to loosen the milk residue. | |
| Not enough froth when frothing milk. | • Milk not fresh. | Use the freshest milk possible. Do not use milk that has been opened for a few days as this can affect the quality of froth. |
| • Milk not suitable. | Non-dairy, organic and ultra-pasteurized milks do not froth as well as fresh, dairy milk. | |
| • Milk was too warm before frothing began. | Use cold, refrigerated milk preferably at 34°F. Use a cold stainless steel frothing pitcher. |
Capresso EspressoPRO 112 coffee maker troubleshooting
| Problem | Cause/Solution |
|---|---|
| a. My espresso is not hot enough | • Drink your espresso immediately after brewing. For cappuccino or latte: make sure to increase the milk temperature. |
| b. No coffee or very little coffee comes through the portafilter | • Make sure the water tank has water in it and that it is inserted properly. |
| • Make sure the selector knob points to the coffee cup position. | |
| • The coffee may be ground too fine, use coarser coffee. | |
| • The small holes of the sieve may be blocked, clean sieves. | |
| • The inner screen may be blocked. | |
| c. Coffee runs very fast into the cups with very little crema | • Your coffee may be ground too coarse. Use a finer grind. |
| • Make sure the sieve is always filled completely with ground beans. | |
| d. Espresso does not flow into both cups at exactly the same rate ‘Normal distribution is at least 40/60* | • Clean the porta filter and the sieve. |
| • Make sure the sieve is filled completely and evenly. | |
| • Coffee may be ground unevenly allowing water to pass through it faster on one side than through the other. | |
| e. I am not getting any crema or not enough crema | • Beans are not ground correctly. If the flow of the drink is too slow, use a coarser grind, if the flow of espresso is too fast, use a finer grind. |
| • When using pre-packed pods you normally get less crema than when using ground coffee. Make sure to use the pod sieve with pods. | |
| f. There is some residue in the bottom of my cup | • This is normal. With pressure brewed espresso you will always have some fine coffee powder in the bottom of your cup. |
| • If this bothers you, try pre-packed pods. The paper cover acts like a filter. | |
| g. Water and coffee run down on the side of the portafilter | • Wipe the inner screen with a wet paper towel. |
| • Make sure that the rim of the sieve and the porta filter are free of coffee grounds before inserting into the machine. | |
| • When using pre-packed pods: trim the sides of the paper cover so that the paper does not extend outside of the sieve. | |
| h. When using the frother I am not getting sufficient froth | • If you had sufficient froth before then some or all of the frothXpress parts are clogged or not put together parts are clogged or not put together correctly. |
| • The best froth is made with low or no fat milk. Using whole milk may result in a "weaker" froth. |
Capresso EC1OO 116 coffee maker troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| Coffee runs down the side of the porta filter | A) Porta filter is not properly inserted. | Turn the handle of the porta filter further to the right. |
| B) Edge of sieve not free of ground coffee. | Switch OFF the appliance, remove the porta filter holder and clean the edges of the sieve. | |
| C) Sealing ring inside brew head is dirty. | Remove the screen in the brew head by removing the center screw, clean and replace the sealing ring. Caution: HOT. | |
| D) Sealing ring no longer has elasticity. | Sealing ring must be replaced. See mail order form | |
| Loud pump noise | A) No water in container. | Fill with water. |
| B) Water container not in correct position. | Raise water container and put into the correct position. | |
| Very little or no coffee flows through the porta filter | A) No water in container. | Fill the container with water. |
| B) The screen inside the brew head is blocked | Brew water through the screen without the porta filter inserted. If no water comes through, unscrew the screen and clean and replace. | |
| C) The one-cup or two-cup sieve is blocked. | Clean the sieve, insert into the porta filter and pump water through without coffee. If no water comes through the sieve call Customer Service for a free replacement sieve. | |
| Espresso brews out only as drops | A) Ground beans are too fine or packed down too firmly. | Do not tamp ground beans so firmly. Use a coarser grind of coffee. |
| B) Machine blocked by calcium deposits. | Decalcify the appliance. | |
| No crema | A) Beans old or too dry. | Use fresh beans. |
| B) Coffee not pushed down firmly enough. Water pushes through the coffee too fast. | Tamp ground beans more firmly. Use a finer grind. | |
| C) Coffee too coarse. | Use a finer grind. | |
| D) Coffee blend not suited to espresso. | Change brand of espresso. | |
| Espresso not hot enough | Pre-warm cups and system. | |
| No steam from the steam tube | Tip of steam tube is blocked. If no steam comes out of the steam tube, then decalcify the steam tube. If the appliance is still blocked, call Jura-Capresso customer service. | |
| Not enough froth when frothing milk | A) Milk not fresh. | Use fresh milk. |
| B) Milk not suitable. | Use milk with no more than 1.5% fat content. | |
| C) Milk was too warm from the start. | Use milk of fridge temperature. | |
| D) Not enough milk to froth. | Use more cold milk. | |
| Water container drips when removed | Valve in base may be stuck. | Use finger to push valve back into place while holding the container over a sink. |
| Uneven cup filling | A) Outlet in porta filter blocked. | Clean porta filter. |
| Espresso tastes bitter | Appliance has not been rinsed properly after decalcifying. | Pump 20 to 30 oz of fresh water through the appliance. |
| Appliance does not operate (no power) | Mechanical or electronic defect. | Call the Jura-Capresso Customer Service. |
| Missing parts | See Mail Order Form or call Jura-Capresso Customer Service. |
The Capresso brand was born in 1994. Coffee makers, espresso machines, coffee grinders, and other kitchen equipment under this brand are sold by JURA Inc., which belongs to JURA Elektroapparate AG of Switzerland.