Nespresso coffee maker troubleshooting

The coffee maker is one of the household appliances that are very often replaced even in case of a minor issue. Don’t you want to try troubleshooting the machine? There is every possibility that a simple 15-minute repair will save you the money and the hassle of buying a new coffee maker.

All you need is reliable advice on Nespresso coffee maker troubleshooting. This is what the tables below were made for: they explain how to fix the machine without someone’s help.

Nespresso machine not working

Possible causes why nespresso machine not working:

  1. Power cord or thermal cutoff may have been damaged.
  2. Faulty temperature sensor.
  3. Thermostat is out of service or its fastenings came loose.
  4. Steam supply system (cappuccinator) is clogged.
  5. Faulty water level sensor.
  6. Stuckor worn buttons.
  7. Sealing gasket could became loose or the filter could get clogged.
  8. Heating element has failed or if the water is hot – a breakdown in electronics.

Nespresso lights flashing 3 times

If you see nespresso lights flashing 3 times it may indicate thatdescaling mode was activated. To stop the descaling mode, press and hold 3 buttons for 6 seconds until you hear a beeping sound.

Nespresso vertuoline blinking twice

  • Open the machine’s top and inspect the capsule
  • Disconnect the device from the mains.
  • Lock the machine’s top and reconnect it to the mains.
  • Set the timer for about 35 seconds and start the machine.
  • Once Nespresso blinks twice, press the side button and hold it until it burns steadily. As soon as the light comes on, press and hold the button from the side.
  • Release the button once the light burns steadily.
  • Start the timer.
  • When the 35 seconds have passed, instantly press the button five times.
  • If the light has started blinking at a long interval and gone steady after 15 seconds, the problem is gone.

Nespresso vertuoline won’t pump water

The tank is not closing properly, so your Nespresso Vertuoline won’t pump water. Take off the tank and clear the rim from debris, if any. Before putting the tack back in its place, press on the valve and see if it lets water through. Use a towel. Get some water into the indent on the base, where the tank’s valve sits when it is not removed. Start the pump and see if the small amount of water gets sucked in. If it does, stop the pump and put the tank back Restart the pump. Now there is enough water in the system to unblock the channel and ensure suction

Nespresso won’t stop blinking

LED 1 and LED 6 make three blinks each alternately, then stop for two seconds, and start blinking again.

  • If your Nespresso won’t stop blinking, there is an error. Switch off the Espresso machine and keep it in the standby mode for a little while. Then switch it on and see if the blinking stops and it starts working.

LED 1 and LED 6 blink alternately at 2 blinks per second:

  • This happens when the device overheats. Switch off the machine and let it cool down. Resume the work after a while. If the lights begin to flash again, use professional help.

Nespresso vertuoline no water coming out

Most likely, there is some kind of blockage in your Nespresso vertuoline, so there is no water coming out. That may be a bubble of air blocking the flow of water between the tank and the pump’s inlet. You need to create pressure and actually “pump it out”of the water path. Remove the tank and pour some water in the small valve hole in the base. Use an eyedropper if necessary. Run the pump and look at the water. If it is sucked down, stop the unit and put the tank back in its place. Switch on the pump.

Nespresso won’t exit descaling mode

If your Nespresso is not exiting the descaling mode, take steps to exit it manually.

  • For Citiz, Pixie, Essenza, and Inissia: press the two buttons at the same time and hold them for a couple of seconds. The LEDs will flash for about 35 seconds – press the two buttons simultaneously for three seconds. The device will switch to the preheating mode, and they will flash for 25 seconds.
  • For U: press and hold all three buttons at the same time for about three seconds.
  • For Latissima: remove the descaling nozzle.

Nespresso machine no power

Check the socket, into which the machine is plugged and make sure it is grounded. Disconnect and reconnect it, if it is. If your Nespresso machine still has no power, check the circuit breaker on your machine’s electrical circuit. Be sure that the circuit is not broken.

Nespresso vertuoline not brewing

Most likely, your Nespresso Vertuoline machine is not brewing because limescale has built up on the machine’s components. You should try cleaning them.

  • For Citiz, Pixie, Essenza, and Inissia: press these two buttons at the same time and hold them for about three seconds. The lights will begin to flash rapidly – an indication that the descale mode is on.
  • For U: push all three buttons and hold them until the lights begin to flash rapidly – an indication that the descale mode is on.
  • For Lattisima: replace the descaling nozzle and push the cappuccino button.

How to descale the machine

  • Press Lungo and wait until the flow stops
  • Pour the used solution into the water tank
  • Press Lungo and get the descaling solution wash through the system

Rinse it out

  • Pour out the solution and rinse out the tank
  • Fill it with fresh water
  • Press Lungo and empty the container
  • Clean the drip tray

To exit the descale mode, do the entry steps in the reverse order.

Nespresso machine not turning on

Most likely, there is a leak in the system. If your Nespresso machine is not turning on, there might have been a short in the system, because water might have gotten onto some electric components. Please, be sure that all parts are dry. Find the leak and replace the damaged hose. Take steps to dry the components, which have been exposed to water. If you have checked the system for leaks and haven’t found one, unplug the machine and check the fuses on the power supply. Test the machine. If the fuse gets blown shortly after replacement, you need to replace the PCB.

Nespresso vertuoline factory reset

Nespresso vertuoline factory reset

  1. Open the device’s head and extract the used capsule.
  2. Close the machine and be sure that the lever is set to the “unlocked” position
  3. Press the button 5 times within 3 seconds. If the Nespresso Vertuoline factory reset is successful, it will blink 5 times.

Nespresso Vertuoline coffee maker troubleshooting

ProblemCause/Solution
1. No light on the button.The machine has turned "OFF' automatically; push the button or "UNLOCK" the machine. Check the outlet, plug, voltage, and fuse.
2. No coffee, no water.Check that the water tank is filled.
Check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start. Descale if necessary.
Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
3. Coffee is not hot enough.Preheat cup with hot water from the tap. Descale if necessary.
4. The machine doesn't star! and has light steady on.Check that lever is properly locked.
If blinking, see next points.Ifyou want to brew a Coffee or Espresso, check that a fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
If you are cleaning, descaling or emptying the system, check that no capsule is inserted then dose, lock the machineand push the button to start one of these operations.
5. The machine doesn't startand light blinks alternately; 1 blink and 1 pause.Fill the water tank and push button to start. Check that lever is properly locked.
6. Light blinks while machine is running.If coffee is flowing normally, this indicates the machine is working properly.
If only water is flowing, the machine is executing a user request for either cleaning, descaling or emptying the system.
If there is no intention to dean, descale, or empty the system, then push the button to stop the machine. If the machine is still blinking, exit descaling mode by holding the button for at least 7 seconds or refer to next section.
If problem persists, call the Aferpresso Club.
7. Light blinks and machine is not running.It will take sometimes before the coffee flow comes out (due to barcode reading and prewetting the coffee).
Check thata fresh capsule is inserted in correct position, that the lever is properly locked and push the button to start.
Fill in the water tank and push button to start.
Turn the machine to "OFF mode' by pushing 3 seconds the button and then push it again to turn the machine "ON" Now wait approx. 20 minutes to allow machine cooling down after extensive use.
If machine doesn't move to "OFF" than exit descaling mode by pushing the button for at least 7 seconds.
8. Light blinks alternately 2 blinks and 1 pause continuously. Machine is not running.During regular Coffee/Espresso preparation: 1) Check that a fresh, undamaged capsule is inserted in the correct position; 2) Check that lever is in "LOCKED" position; 3) If problem persists, eject capsule and insert a new one, lock and press button.
During Descaling, Emptying and Cleaning: 1) Check that a capsule is ejected; 2) Check that the lever is in "LOCKED" position.3) Press button for at least 3 seconds to turn machine to 'OFF mode". 4) Press button again to turn machine "ON". If problem persists, disconnect powercord from the outlet and plug the machine back into the outlet after 10 seconds. Press the button to turn "ON" and press again to start brewing.
During Programming Volume: Please check if a capsule has been well inserted.
If problem persists, call the Alespresso Club.
9. Leakage or unusual coffee flow.Check that the water tank is well positioned.
10. Machine turns to 'OFF' mode.To save energy the machine will turn off after 9 minutes of non-use.
11. Light alternately blinking 3 times and then steady on.Descaling needed: machine can be operated when alert appears only a few times after this alert before descaling becomes necessary.
12. Coffee grounds in the cup.Start the cleaning procedure and make it twice.

Nespresso PRODIGIO coffee maker troubleshooting

Problem CauseSolution
Pairing has not succeeded.- Check that the Bluetooth® on the smartphone or tablet is activated.- Ensure the smartphone or tablet is placed next to the machine during the pairing
- Check the compatibility of your smartphone or tablet with the machine.- Make sure to not turn ON any microwave close to the machine during pairing.
If you want to unpair your machine, via the app:- Go on the App «Name», click on -Machine status*,then click on «Unpair this machine-.- Note: In case of a unpairing, all the setups and specifications will be lost and the machine will be reset to factory settings.
- Click on «unpair this device* to confirm the unpairing.
If you want to unpair your machine, via the machine:- Press simultaneously Ristretto and Espresso buttons and remove the plug from the mains.- Note: this action will deactivate the Bluetooth? function from the machine.
If you want to reactivate the Bluetooth* on your machine, via the machine:- Please reset to factory settings.
No light on the coffee buttons.- Machine turns OFF automatically.- Check the mains: plug, voltage, fuse.
No coffee, no water, unusual coffee flow.- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Descale it if necessary.
Coffee is not hot enough.- Preheat cup.- Descale the machine if necessary.
The slider does not close completely or the machine doesn't start brewing.- Empty the capsule container.- Check that no capsule is blocked inside the machine. (Note: do not put the finger inside the machine)
Leakage (water under the machine).- Empty drip tray if full.- If problem persists, call the Nespresso Club.
Maintenance light is ON.- Empty the used capsule container and check no capsules are blocked.- If problem persists, call the Nespresso Club.
- Check the water tank. If empty, fill with potable water and brew a coffee.
Nespresso light is ON.- It means your capsules stock is empty. You can order capsules via the App or Nespresso website.
3 coffee buttons flash quickly.- To exit the descaling mode, press and hold the 3 buttons for 6 seconds until the confirmation with a beep.- If problem persists, call the Nespresso Club, or check the App for more information.
Water or coffee flow does not stop even when pushing a coffee button.- Gently move the slider towards the back of the machine to stop the flow.
No coffee flow, water goes directly into the drip tray (despite inserted capsule).- Pull the slider to ensure it is closed.- If problem persists, call the Nespresso Club.
Machine turns to OFF mode.- To save energy the machine will turn to OFF mode after 9 minutes of non-use.- Press one of the coffee buttons to turn to "ON-mode" or open the slider.

Nespresso INISSIA coffee maker troubleshooting

ProblemCause/Solution
No light indicator.Check the power outlet, plug, voltage, and fuse. In case of problems, call the Nespresso Club.
No coffee, no water.First use: fill water tank with warm water (maximum 55° C).
- Water tank is empty. Fill water tank.
- Descale if necessary
Coffee comes out very slowly.Flow speed depends on the coffee variety. •* Descale if necessary.
Coffee is not hot enough.- Preheat cup. - Descale if necessary.
Capsule area is leaking (water in capsule container).Position capsule correctly. If leakages occur, call the Nespresso Club.
Irregular blinking.Send appliance to repair or call the Nespresso Club.
No coffee, only water runs out (despite inserted capsule).In case of problems, call the Nespresso Club.

Nespresso C50, EF 451, Pixie C (all models) coffee maker troubleshooting

CheckError symptomsMeasure / repair workFurther measures / repair work
1 Check the coffee machine for visi- ble damage1.1 Housing parts bro- ken or damagedYES - replace housing parts if necessary
NO - continue
1.2 Power cord dam- agedYES - replace power cord NO - connect power cord of machine to the mains and con- tinue
2 Check mechani- cal components2.1 Cup support with capsule and waste water container does not remain in fitting positionYES - check if waste water container has its metallic plate for magnetic mounting NO - continueNO - replace waste water con- tainer.
2.2 Slider malfunctionYES - slider does not close or close properly NO - continueYES - Empty the capsule con- tainer
YES - Check that no capsule is blocked inside the machine NO - replace slider unit
2.3 Capsule is not ejected correctlyYES - replace brewing unit NO - continue
3 Fill water tank3.1 Water tank leaksYES - replace water tank NO - continue
4 Move Machine to power on to per- form automatic self test4.1 Coffee machine is not working (does not function)a) YES - power cord is okay (loose connection)YES - continue
NO - replace power cord
b) YES - On/Off switch has typ- ical switching noiseYES - continue
NO - replace functional block
c) YES - pump works (press a coffee button)YES - continue with point e) NO - continue with point d)
d) YES - both coffee buttons are workingYES - replace pump
NO - replace functional block
e) YES - fine wire fuses or triac on thermoblock defectiveYES - replace thermoblock NO - continue
f) YES - wiring is okay NO - continue with point 4.2YES - replace functional block NO - replace defective cables
4.2 Both coffee buttons are blinking 3x fastYES - thermoblock is hot NO - self test ok - continueYES - switch off/on coffee machine and check again NO - replace thermoblock or functional block
5 Rinse coffee machine5.1 No water at coffee outletYES - a) water system is emptyYES - fill the water system NO - continue
YES - b) coffee machine is cal- cifiedYES - descale coffee machine
NO - continue
YES - c) pyramide plate blockedYES - replace brewing unit NO - continue
YES - d) flowmeter blockedYES - clean or replace flowme- ter
NO - continue
YES - e) pump cannot produce sufficient water pressureYES - replace pump NO - continue
6 Measure coffee temperature dur- ing coffee prepa- ration6.1 Temperature is too low (below 83°C)YES - descale coffee machine
NO - continue
6.2 Temperature too high (over 89 °C)YES - replace thermoblock NO - continue
7 Check for leakage and sufficient flow rate7.1 Hose connections leakYES - replace high pressure connector
NO - continue
7.2 Brewing unit leaksYES - replace brewing unit NO - continue
7.3 Rate of flow not within standard range (60-120ml in 30 sec)YES - coffee machine is calci- fiedYES - descale coffee machine
NO - continue with point 9NO - replace pump
8 Descale coffee machine (if necessary)8.1 Coffee machine is calcifiedYES - descale coffee machine
NO - continue with point 9
9 Check water tank contents after des- caling and rinising9.1 Particles of calcium and rust visible in waterYES - descale and rinse coffee machine again to clean water circuit YES - inform customer to des- cale coffee machine periodi- cally and to use the specified descaling product only.
NO - continue
10 Final cleaningNo errors found according to check list?YES - for more information please contact Nespresso Service Division

Nespresso c50 coffee maker troubleshooting

ProblemCause
No light on the controls.The machine has turned to Off mode automatically; touch one of the controls or push the slider. Check the mains: pluq, voltaqe, fuse.
No coffee, no water.Check the water tank, if empty, fill with potable water. Descale it if necessary.
Coffee is nothotenouqh.Preheat cup. Descale the machine if necessary.
The slider does not close completely or the machine doesn't start brewinq.Empty the capsule container. Check that no capsule is blocked inside the machine.
Leakaqe or unusual coffee flow.Check that the water tank is correctly positioned.
Lights flash alternatively from back to front.Empty the used capsule container and check no capsules are blocked. Then touch any control. If problem persists, call the Nespresso Club.
Liqhts flash alternatively from front to back.Fill the water tank. If problem persists, call the Nespresso Club.
Lights flash quickly.Exit descaling procedure, push all the 3 controls simultaneously for at least 3sec. Disconnect plug from the mainsand reconnect after 10 sec. If problem persists, call the Nespresso Club.
No coffee, water just comes out (despite inserted capsule).Pull the slider to ensure it is closed. If problem persists, all the WespressoClub.
Machine turns to Off mode.To save energy the machine will turn to Off mode after 9 minutes of non use.
Water or coffee flow does not stop pushing any control.Move gently the slider towards the back of the machine to stop the flow.