Franke FM800 coffee machine troubleshooting

Event no.Event textSolution/instructions
002Door openit is mandatory that the grounds container be emptied and the door closed.
003 to 028Restart the machine. if the error is not cleared, contact Customer Service.
030 to 023 Coffee machine is heating up. Please wait.
033 to 046Restart the machine. if the error is not cleared, contact Customer Service.
047Light barrier for brewing moduleClean the light barrier with a brush. if the error is not cleared, contact Customer Service.
048 to 072Restart the machine. if the error is not cleared, contact Customer Service.
090, 091Maintenance necessaryMaintenance must be performed. Contact Customer Service.
099Water filterThe water filter is used up and must be replaced. Contact Customer Service.
100Grounds container is full.Empty grounds container.
101Empty grounds containerEmpty grounds container.
110Flowmeter error 1Restart the machine or select a different product. if the error is not cleared, contact Customer Service.
112Clean agitatorClean coffee machine.
114Flowmeter error 2Restart the machine or select a different product. if the error is not cleared, contact Customer Service.
119Powder dosing unit 2The right-hand chamber of the double chamber dosing device is empty. Fill with powder suitable for automatic coffee makers.
120No ground coffeeAdd coffee beans or powder and select the product again or cancel.
121Fill left container (Position 1).Left container is empty (Position 1). Depending on the machine configuration, please fill with powder suitable for automatic
coffee makers or with coffee beans.
122Fill center bean hopper (Position 2).Bean hopper center is empty (Position 2). Please add coffee beans.
123Fill right bean hopper (Position 3).Bean hopper right is empty (Position 3). Please add coffee beans.
125Powder lid openClose the powder lid.
126, 127Brewing chamber openRestart product preparation.
130Add cold milkFill milk tank.
131Milk emptyFill milk tank.
132Add cold milk to Tank 2Fill milk tank.
133Milk 2 emptyFill milk tank.
160Battery lowContact Customer Service.
170Check water tankFill fresh water tank. Empty wastewater tank.
200 to 204Accounting CSRestart the machine. if the error is not cleared, contact Customer Service.
210, 211Accounting CAN busRestart the machine. if the error is not cleared, contact Customer Service.
221Communication Flavour StationRestart the machine. if the error is not cleared, contact Customer Service.
222, 223Communication Foam MasterRestart the machine. if the error is not cleared, contact Customer Service.
226Cleaning necessaryPerform cleaning.
227Cleaning requiredPerform cleaning.
228Clean Flavour StationClean the Flavour Station.
229Clean Flavour StationClean the Flavour Station.
230Prepare Flavour systemPrepare the Flavour system.
231Prepare milk systemPrepare the milk system.

Franke EVOLUTION PLUS coffee machine troubleshooting

Error codeText on machine displaySolution
1External RAMContact customer service.
2Outlet missingAttach outlet and check that it is properly seated.
3Door openClose grounds container door.
4Instant containerInstant container has been removed. Replace instant container.
5External RAMContact customer service.
10 to 13Temperature sensorContact customer service.
14 to 17Temperature sensorContact customer service.
18 to 21Temperature sensorContact customer service.
22, 23, 24Heater timeoutContact customer service.
30 to 32Water feedContact customer service.
40 to 44Motor timeoutContact customer service.
50 to 58Chip card IDContact customer service.
90Perform PMContact customer service and schedule maintenance.
100Drawer fullEmpty drawer
105Fresh/waste waterOnly for versions with water tank: Empty or fill up tank.
110Flow meterSwitch the machine off and back on again. Contact customer service.
120No beansAdd coffee beans.
122No chocoAdd chocolate powder.
130No milkAdd milk.
132 to 137No syrupAdd syrup.
140CommunicationOnly with billing device connected. Switch the machine and billing off and back on again. Contact customer
service.
150Empty drawerEmpty drawer
302, 303, 304 to 307- no display -Contact customer service.

Franke bremer VIVA coffee machine troubleshooting

Error codeFault / ErrorPossible causeRemedy
01Brewing not possible
Indicator lamps on the article keys do not
light up
Brewing plunger has not
reached its position
Switch the coffee machine off and
on.
If the error code is still displayed,
inform Customer Service.
*02Indicator lamp on the steam key does
not light up.
No steam dispensing possible.
Display of the error code in STANDBY
mode.
Filling level of the steam
boiler not reached.
Large pressure varia-
tions in the water supply
system may cause the
boilerelement to be
switched off for safety
reasons.
Check water pressure.
Switch off VIVA KM. Press key "−"
to relieve pressure in steam boiler.
Switch on VIVA KM.
If the error code is still displayed,
inform Customer Service.
*03Indicator lamp on the Hot Water or Steam
key does not light up.
No hot water or steam dispensing and
milk or milk froth possible.
Display of the error code in STANDBY
mode.
Hot water/steam boiler
switched off.
Switch the coffee machine off and
on.
If the fault is still present,
− inform Customer Service,
− coffee brewing without milk or
milk froth is possible.
04Indicator lamps on the article keys do not
light up
Brewing is not possible.
No water is delivered.Open the water valve.
Switch the coffee machine off and
on.
If the error code is still displayed,
inform the Customer Service.
05
06
Indicator lamps on the article keys do not
light up.
Brewing is not possible.
Temperature sensor for
brewed water boiler re-
ports a fault.
Switch the coffee machine off and
on.
If the error code is still displayed,
inform the Customer Service.
*07
*08
Indicator lamp on the Hot Water or Steam
key does not light up.
No hot water or steam dispensing and
milk or milk froth possible.
Display of the error code in STANDBY
mode.
Temperature sensor for
hot water/steam boiler
reports a fault.
Switch the coffee machine off and
on.
If the fault is still present,
− inform the Customer Service,
− brewing coffee without milk or
milk froth is possible.
37The temperature in the hot water/steam
boiler is higher than 135°C. It switched off
itself for safety reasons.
The temperature sensor or
pressure switch is defect.
Switch off the unit.
Call the Franke customer service.
41LON communication interfered"no apb" is indicated −
only VIVA KM with
accounting system
The Franke customer service will
load the apb−file.
Insert grounds containerIt is not inserted into
the machine.
Clean and insert it into the
machine.
Dispenser block is missing It is not inserted into the machine.Insert a clean dispenser block into
the machine.
Grinder left (centre or right) is empty.The bean container (left, centre or right) is empty.Fill up the coffee container with
fresh coffee beans.
Display only with VIVA KM au lait:
Milk A or B empty
Milk container A or B is
empty.
Fill up the milk container with fresh
cooled milk.
"Change filter!" appears on the display.The water filter (softe-
ner) is exhausted.
The cartridge for the water filter
(e.g. Brita) must be replaced.
No display in the display field (display)- Main switch upstream of
the unit not switched on.
- The mains fuse has
switched off.
- The entire power supply
is missing.
- Switch on main switch.
- Have any faults in the wiring
system inspected by an approved
specialist electrician. Switch the
mains fuse back on.
- Inform your electricity supply
company.
The VIVA KM au lait is not percolating coffee
products with milk or milk foam.
The operating tempera-
ture in the steam boiler is
not reached or is falling
short of.
Milk container is empty.
Wait till steam boiler is heated up
automtically.
Fill up the milk container.
* = These error codes are only shown in Standby−Mode. If the fault is still present after switching off and on the machine call the Franke customer service.