Categories: Troubleshooting

Franke coffee machine troubleshooting

The lack of brew unit cleaning, the use of low-quality grain, sudden power cut-off – all of these things can all cause malfunctions. In this case you can restore the operation of your coffee machine using the information in the table below. Find your problem and get an answer to the question on how to fix the appliance in your situation.

Franke FM800 coffee machine troubleshooting

Code	Event text	Solution/instructions
002	Door open	it is mandatory that the grounds container be emptied and the door closed.
003 to 028		Restart the machine. if the error is not cleared, contact Customer Service.
030 to 023		Coffee machine is heating up. Please wait.
033 to 046		Restart the machine. if the error is not cleared, contact Customer Service.
047	Light barrier for brewing module	Clean the light barrier with a brush. if the error is not cleared, contact Customer Service.
048 to 072		Restart the machine. if the error is not cleared, contact Customer Service.
090, 091	Maintenance necessary	Maintenance must be performed. Contact Customer Service.
099	Water filter	The water filter is used up and must be replaced. Contact Customer Service.
100	Grounds container is full.	Empty grounds container.
101	Empty grounds container	Empty grounds container.
110	Flowmeter error 1	Restart the machine or select a different product. if the error is not cleared, contact Customer Service.
112	Clean agitator	Clean coffee machine.
114	Flowmeter error 2	Restart the machine or select a different product. if the error is not cleared, contact Customer Service.
119	Powder dosing unit 2	The right-hand chamber of the double chamber dosing device is empty. Fill with powder suitable for automatic coffee makers.
120	No ground coffee	Add coffee beans or powder and select the product again or cancel.
121	Fill left container (Position 1).	Left container is empty (Position 1). Depending on the machine configuration, please fill with powder suitable for automatic coffee makers or with coffee beans.
122	Fill center bean hopper (Position 2).	Bean hopper center is empty (Position 2). Please add coffee beans.
123	Fill right bean hopper (Position 3).	Bean hopper right is empty (Position 3). Please add coffee beans.
125	Powder lid open	Close the powder lid.
126, 127	Brewing chamber open	Restart product preparation.
130	Add cold milk	Fill milk tank.
131	Milk empty
132	Add cold milk to Tank 2
133	Milk 2 empty
160	Battery low	Contact Customer Service.
170	Check water tank	Fill fresh water tank. Empty wastewater tank.
200 to 204	Accounting CS	Restart the machine. if the error is not cleared, contact Customer Service.
210, 211	Accounting CAN bus
221	Communication Flavour Station
222, 223	Communication Foam Master
226	Cleaning necessary	Perform cleaning.
227	Cleaning required	Perform cleaning.
228	Clean Flavour Station	Clean the Flavour Station.
229	Clean Flavour Station	Clean the Flavour Station.
230	Prepare Flavour system	Prepare the Flavour system.
231	Prepare milk system	Prepare the milk system.

Franke EVOLUTION PLUS coffee machine troubleshooting

Error code	Text on machine display	Solution
1	External RAM	Contact customer service.
2	Outlet missing	Attach outlet and check that it is properly seated.
3	Door open	Close grounds container door.
4	Instant container	Instant container has been removed. Replace instant container.
5	External RAM	Contact customer service.
10 to 13	Temperature sensor
14 to 17
18 to 21
22, 23, 24	Heater timeout
30 to 32	Water feed
40 to 44	Motor timeout
50 to 58	Chip card ID
90	Perform PM	Contact customer service and schedule maintenance.
100	Drawer full	Empty drawer
105	Fresh/waste water	Only for versions with water tank: Empty or fill up tank.
110	Flow meter	Switch the machine off and back on again. Contact customer service.
120	No beans	Add coffee beans.
122	No choco	Add chocolate powder.
130	No milk	Add milk.
132 to 137	No syrup	Add syrup.
140	Communication	Only with billing device connected. Switch the machine and billing off and back on again. Contact customer service.
150	Empty drawer	Empty drawer
302, 303, 304 to 307	- no display -	Contact customer service.

Franke bremer VIVA coffee machine troubleshooting

Error code	Fault / Error	Possible cause	Remedy
1	Brewing not possible Indicator lamps on the article keys do not light up	Brewing plunger has not reached its position	Switch the coffee machine off and on. If the error code is still displayed, inform Customer Service.
*02	Indicator lamp on the steam key does not light up. No steam dispensing possible. Display of the error code in STANDBY mode.	Filling level of the steam boiler not reached. Large pressure varia- tions in the water supply system may cause the boilerelement to be switched off for safety reasons.	Check water pressure. Switch off VIVA KM. Press key "−" to relieve pressure in steam boiler. Switch on VIVA KM. If the error code is still displayed, inform Customer Service.
*03	Indicator lamp on the Hot Water or Steam key does not light up. No hot water or steam dispensing and milk or milk froth possible. Display of the error code in STANDBY mode.	Hot water/steam boiler switched off.	Switch the coffee machine off and on. If the fault is still present, − inform Customer Service, − coffee brewing without milk or milk froth is possible.
4	Indicator lamps on the article keys do not light up Brewing is not possible.	No water is delivered.	Open the water valve. Switch the coffee machine off and on. If the error code is still displayed, inform the Customer Service.
05 06	Indicator lamps on the article keys do not light up. Brewing is not possible.	Temperature sensor for brewed water boiler re- ports a fault.	Switch the coffee machine off and on. If the error code is still displayed, inform the Customer Service.
07 08	Indicator lamp on the Hot Water or Steam key does not light up. No hot water or steam dispensing and milk or milk froth possible. Display of the error code in STANDBY mode.	Temperature sensor for hot water/steam boiler reports a fault.	Switch the coffee machine off and on. If the fault is still present, − inform the Customer Service, − brewing coffee without milk or milk froth is possible.
37	The temperature in the hot water/steam boiler is higher than 135°C. It switched off itself for safety reasons.	The temperature sensor or pressure switch is defect.	Switch off the unit. Call the Franke customer service.
41	LON communication interfered	"no apb" is indicated − only VIVA KM with accounting system	The Franke customer service will load the apb−file.
	Insert grounds container	It is not inserted into the machine.	Clean and insert it into the machine.
	Dispenser block is missing	It is not inserted into the machine.	Insert a clean dispenser block into the machine.
	Grinder left (centre or right) is empty.	The bean container (left, centre or right) is empty.	Fill up the coffee container with fresh coffee beans.
	Display only with VIVA KM au lait: Milk A or B empty	Milk container A or B is empty.	Fill up the milk container with fresh cooled milk.
	"Change filter!" appears on the display.	The water filter (softe- ner) is exhausted.	The cartridge for the water filter (e.g. Brita) must be replaced.
	No display in the display field (display)	- Main switch upstream of the unit not switched on. - The mains fuse has switched off. - The entire power supply is missing.	- Switch on main switch. - Have any faults in the wiring system inspected by an approved specialist electrician. Switch the mains fuse back on. - Inform your electricity supply company.
	The VIVA KM au lait is not percolating coffee products with milk or milk foam.	The operating tempera- ture in the steam boiler is not reached or is falling short of. Milk container is empty.	Wait till steam boiler is heated up automtically. Fill up the milk container.

* = These error codes are only shown in Standby−Mode. If the fault is still present after switching off and on the machine call the Franke customer service.

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