Want to bring your Jura coffee machine back to life? As a starting point, you’ll need to identify the issue as clearly as possible. Now, you’re ready to try the solutions from the tables below. Here, we explain how to troubleshoot a variety of Jura coffee makers: Z8, A9, Ena 3, and Ena Micro 1 to name just a few.
| Problem | Cause/Result | Action |
|---|---|---|
| Insufficient foam is produced when the milk is frothed or milk sprays from the dual spout. | The dual spout is dirty. | ► Make sure the cover of the dual spout is correctly fitted. |
| ► Clean the milk system in the dual spout | ||
| ► Dismantle and rinse the dual spout | ||
| The milk and milk foam temperature is set too high. | ► Set a lower milk and milk foam temperature for the product. | |
| Coffee only comes out in drips when it is being prepared. | Coffee or ground coffee has been ground too finely and is blocking the system. | ► Put the grinder on a coarser setting or use coarser ground coffee |
| The water hardness may not have been correctly set. | ||
| ► Perform descaling | ||
| ‘Fill water tank’ is not displayed although the water tank is empty. | There is a lot of limescale in the water tank. | ► Descale the water tank |
| Grinder is making a very loud noise. | There are foreign objects in the grinder. | ► Contact customer support in your country |
| ‘Error 2’ or ‘Error 5’ is displayed. | If the machine has been exposed to the cold for a long period of time, heating may be disabled for safety reasons. | ► Warm the machine at room temperature. |
| Other ‘Error’ messages are displayed. | - | ► Switch the Z8 off with the On/Off button. Contact customer support in your country |
| Message | Cause/Result | Action |
|---|---|---|
| ‘Fill water tank’ | The water tank is empty. You cannot prepare any products. | ► Fill the water tank |
| ‘Empty grounds’ | The coffee grounds container is full. You cannot prepare any products. | ► Empty the coffee grounds container and the drip tray |
| ‘Empty drip tray’ | The drip tray is full. You cannot prepare any products. | ► Empty the coffee grounds container and the drip tray |
| ‘Tray missing’ | The drip tray and coffee grounds container are not fitted correctly or not fitted at all. You cannot prepare any products. | ► Fit the coffee grounds container and the drip tray. |
| ‘Fill bean container’ | The bean container is empty. You cannot prepare any products. | ► Fill the bean container |
| ‘Beancover is not fitted’ | The aroma preservation cover for the bean container is not fitted or not fitted correctly. | ► Fit the aroma preservation cover correctly. |
| ‘Rinse the milk system’, the box with the Maintenance symbol lights up red. | The JURA is prompting you to rinse the milk system. | ► Touch the box with the symbol to start rinsing the milk system. |
| The box with the Maintenance symbol A lights up red. | The JURA is prompting you to perform a maintenance programme. | ► Touch the box with the symbol to view the list of maintenance programmes. When the bar is completely filled with red, your JURA will prompt you to perform the appropriate maintenance programme. |
| ‘Not enough ground coffee’ | There is insufficient ground coffee in the machine; the JURA stops the operation. | ► The next time you prepare a beverage, add more ground coffee |
| ‘Too hot’ | The system is too hot to start a maintenance programme. | ► Wait a few minutes until the system has cooled down. |
| Message (Symbol(s) shown in display) | Cause/Result | Action |
|---|---|---|
| The Water Tank symbol lights up. | The water tank is empty or not correctly inserted. You cannot prepare any products. | ► Fill the water tank |
| ► Insert the water tank. | ||
| The Coffee Grounds Container symbol lights up. | The coffee grounds container is full. No speciality coffees can be prepared. | ► Empty the coffee grounds container and the drip tray |
| The Coffee Grounds Container symbol flashes. | The drip tray is not inserted correctly or is not inserted at all. You cannot prepare any products. | ► Insert the drip tray. |
| The ENA is ready for use and the Cleaning symbol lights up. | The ENA is prompting you to clean it. | ► Perform cleaning |
| The ENA is ready for use and the Descaling symbol lights up. | The ENA is prompting you to descale it. | ► Perform descaling |
| The ENA is ready for use and the Filter symbol lights up. | After 50 litres of water have flowed through the CLARIS Blue filter cartridge, it will cease to work. | ► Replace the CLARIS Blue filter cartridge |
| Message | Cause/Result | Action |
|---|---|---|
| Change filter; | After 50 litres of water have flowed through the CLARIS Blue filter cartridge or after two months, it will cease to work. | ► Replace the CLARIS Blue filter cartridge |
| 'Spout is not fitted; | The cover of the dual spout is not fitted correctly. | ► Fit the cover of the dual spout correctly. |
| 'Not enough ground coffee; | There is insufficient ground coffee in the machine; the GIGA stops the operation. | ► The next time you prepare a beverage, add more ground coffee |
| 'Service cover is not fitted; | The service cover on the back of the machine is not fitted. You cannot prepare any products. | ► Fit the service cover. |
| Please check the ventilation slats; | The ventilation slats on the top of the machine cannot be opened. You cannot prepare any products. | ► Contact customer support in your country |
| 'Fill water tank: | The water tank is empty. You cannot prepare any products. | ► Fill the water tank |
| 'Empty coffee grounds container: | The coffee grounds container is full. You cannot prepare any products. | ► Empty the coffee grounds container and the drip tray |
| 'Coffee grounds container not fitted: | The coffee grounds container is not fitted. You cannot prepare any products. | ► Fit the coffee grounds container. |
| 'Empty drip tray: | The drip tray is full. You cannot prepare any products. | ► Empty the drip tray. |
| ► Clean and dry the metal contacts on the back of the drip tray. | ||
| 'Drip tray not fitted: | The drip tray is not inserted correctly or is not inserted at all. You cannot prepare any products. | ► Fit the drip tray. |
| 'Press the Rotary Switch: | The system must be filled with water or the GIGA prompts you to continue a started maintenance programme. | ► Turn the Rotary Switch to continue with the maintenance programme or to fill the system. |
| 'Fill bean container the bean container status indicator flashes. | One of the bean containers is empty. You cannot prepare any speciality coffees for which coffee beans are required from this bean container. You can prepare hot water or milk. | ► Fill the bean container |
| 'Rinse the milk system: | The GIGA is prompting you to rinse the milk system. | ► Press the P button and then the ‘Rinse the milk system' button to initiate milk system rinsing. |
| 'Clean machine: | The GIGA is prompting you to clean it. | ► Perform cleaning |
| 'Decalcify machine: | The GIGA is prompting you to descale it. | ► Perform descaling |
| Problem | Cause/Result | Action |
|---|---|---|
| Coffee only comes out in drips during preparation. | Coffee has been ground too finely and is blocking the system. | ► Put the grinder on a coarser setting |
| Water hardness cannot be adjusted. | The CLARIS Blue filter cartridge is activated. | ► Deactivate the CLARIS Blue filter cartridge in programming mode. |
| FILL BERN5 is displayed although the bean container has been filled. | The grinder is not yet completely filled with beans. | ► Prepare a coffee. |
| FILL WATER TANK is displayed although the water tank is full. | The water tank float is trapped. | ► Descale the water tank |
| Grinder is making a very loud noise. | There are foreign objects in the grinder. | ► Contact your JURA service partner. |
| ERROR 2 is displayed. | If the device is exposed to the cold for a long period of time, the heating function is disabled for safety reasons. | ► Wait until the machine has reached room temperature. |
| Other ERROR messages are displayed. | ► Switch the ENA off with the On/Off button. Contact your JURA service partner. |
| Problem | Cause/Result | Action |
|---|---|---|
| When preparing a latte macchiato, the typical three layers do not form. | - | ► Turn the setting wheel of the cappuccino frother to the far right and the Milk Foam position 0. |
| ► Change the length of the interval to at least 30 seconds in programming mode | ||
| Insufficient foam is produced when the milk is frothed or milk sprays from the cappuccino frother. | The cappuccino frother is dirty. | ► Clean the cappuccino frother |
| ► Check that the air intake pipe is fitted on the cappuccino frother. | ||
| ► Rinse or replace the air intake pipe. You will find a replacement in the Welcome Pack. | ||
| Coffee only comes out in drips when it is being prepared. | Coffee or ground coffee has been ground too finely and is blocking the system. The same filter cartridge may have been used several times or the water hardness set incorrectly in the programming mode. | ► Put the grinder on a coarser setting or use coarser ground coffee |
| ► Perform descaling | ||
| Water hardness cannot be adjusted. | The CLARIS Blue filter cartridge is activated. | ► Deactivate the filter cartridge in programming mode. |
| ‘Fill bean container’ is not displayed although the bean container is empty. | The bean monitor is dirty. | ► Clean the bean container |
| ‘Empty drip tray’ is always displayed. | The metal contacts of the drip tray are dirty or wet. | ► Clean and dry the metal contacts on the back of the drip tray. |
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