Has something gone wrong with your Delonghi coffee maker? Resist the temptation to toss the machine, bring it back to the shop or call for service.
Even if you’ve never repaired a coffee maker in your whole life, you have every chance of fixing it on your own. All you need is expert troubleshooting advice. This is exactly what you’ll find below. The information in these tables was provided by experts from the Breville Company.
Step 1
Make sure that the coffee maker is plugged in.
Step 2
Check the reservoir and make sure there is water in it. If there is not, the machine will not brew.
Step 3
Verify that the filter basket is positioned properly in the holder and not loose or off-axis.
Step 4
Remove the carafe and then put it back onto the warming plate. Be sure it sits firmly.
Step 5
Press the Brew Now button and wait until a blue light comes on. When it does, the coffee maker will be ready to brew. The coffee will be dispensed after a brief pause.
Brew heads, which are featured in traditional espresso machines, require regular cleaning. A brew head is a device, which dispenses water into coffee. In turn, the brew head features filter baskets, which contain ground coffee and get clogged from time to time (more likely if finely ground coffee is often used). The portafilter also gets clogged pretty often. Therefore, if you load your coffee maker with fine ground coffee, check these elements at least once a week. If your coffee machine was supplied with pins, use them. If it was not, use any long and sharp object. Do not tamp coffee after pouring it into the filter basket. If you do, it will be hard for water to saturate it. Second, this can cause excess pressure in the filter basket and a leak.
Please, verify that the water tank is placed properly. If not, an air bubble might have formed in the system and now it is blocking water supply.
Check your coffee makers’ parts for limescale build-up and take steps to remove it, if the parts are scaled. Use a decalcifier.
| PROBLEMS | CAUSE | SOLUTION |
|---|---|---|
| The coffee is not hot. | • The cups have not been preheated. | • Heat the cups by rinsing them in hot water or leaving them to rest for at least 20 minutes on the cup warmer tray on the cup warmer tray on the top of the appliance with the appliance on. |
| • The infuser is too cold. | • Heat the infuser by pressing the button before making the coffee. | |
| The coffee is not creamy enough. | • The coffee is ground too coarsely. | • Turn the grinding adjustment knob one dick counterclock- wise. |
| • Wrong type of coffee. | • Use a type of coffee for espresso coffee makers. | |
| The coffee runs out too slowly. | • The coffee is ground too finely. | • Turn the grinding adjustment knob one click clockwise. |
| The coffee runs out too quickly. | • The coffee is ground too coarsely. | • Turn the grinding adjustment knob one click counterclock- wise. |
| The coffee does not come out of one of the spouts. | • The spout holes are blocked. | • Scrape the remains of dry coffee accumulated with a needle. |
| When the S’and W buttons are pressed, the appliance does not deliver coffee, but only water. | • The ground coffee may be blocked in the funnel. | • Remove the ground coffee inside the funnel using a plastic knife. Then clean the infuser and the inside of the appliance. |
| When the © button is pressed, the appliance does not come on. | • The appliance is not plugged in. | • Check that the power cable is plugged into the outlet. |
| The infuser cannot be removed for cleaning. | • The appliance is on. The infuser can only be removed if the appliance is off. | • Turn the appliance off and remove the infuser. IMPORTANT: the infuser can only be removed if the appliance is off. Attempting to remove the infuser with the appliance on will risk causing damage. |
| Pre-ground coffee is being used (not beans) and the appliance does not deliver coffee. | • Too much ground coffee has been added. | • Remove the infuser and thoroughly clean the inside of the appliance. Repeat the operation using a maximum of 1 measuring scoop of ground coffee. |
| • The button has not been pressed and the appliance has used both the ground coffee added and the coffee ground by the grinder. | • Thoroughly clean the inside of the appliance. Repeat the operation, first pressing the ^ hut. | |
| • Ground coffee has been added when the appliance is off. | • Remove the infuser and thoroughly clean the inside of the appliance. Repeat the opera- tion, but switch the appliance on first. | |
| The coffee does not come out of the spouts, but rather around the service door. | • The holes in the spouts are clogged with dry coffee. | • Scrape the holes with a needle. |
| • The mobile drawer inside the service door is blocked and cannot swing. | • Thoroughly clean the mobile drawer, particularly near the hinges to ensure they are free to swing smoothly. | |
| The milk does not run out of the milk spout. | • The intake tube is no* inserted or is inserted incorrectly. | • Insert the intake tube in the rubber washer in the milk con- tainer lid. |
| The milk is not well fro- thed. | • The milk container lid is dirty. | • Clean the milk lid. |
| The milk contains bub- bles or squirts out of the milk spout. | • The milk is not cold enough or is not skim or 2% milk. | • Use skim or 2% milk at refrigerator temperature. If you are still not getting the required results, try changing the brand of milk. |
| PROBLEM | POSSIBLE CAUSE | REMEDY |
|---|---|---|
| The drink is not hot | The cups were not preheated. | Warm the cups by rinsing them with hot water (Please note you can use the hot water function). |
| The infuser has cooled down because 2/3 minutes have elapsed since the last drink was made. | Before makinathe coffee, warm the infuser by pressing the jg) button. | |
| Low coffee temperature is set. | In the menu, set a high drink temperature. | |
| The coffee is thin or not creamy enough. | The coffee is ground too coarsely. | Turn the grinding adjustment knob one click anticlockwise tov/ards “1" while the coffee mill is in operation. Continue one click at a time until coffee delivery is satisfactory. The effect is only visible after delivering two coffees. |
| The coffee is unsuitable. | Use pre-ground coffee for espresso coffee makers | |
| The coffee is delivered too slowly or a drop at a time. | Beans is ground too finely. | Turn the grinding adjustment knob one click clockwise towards “7” while the coffee mill is in operation. |
| Continue one dick at a time until coffee delivery is satisfactory. | ||
| The effect is only visible after delivering 2 coffees. | ||
| Coffee does not come out of one of the spouts. | The spouts are blocked. | Clean the spouts with a toothpick. |
| The frothed milk has large bubbles | The milk is not cold enough or is not semi- skimmed. | You should ideally use skimmed or semi- skimmed milk at refrigerator temperature (about 5°C). If the result is still disappointing, try another brand of milk. |
| The milk is not frothed | Cappuccino maker dirty. | Cleaning the cappuccino maker |
| Steam delivery stops | A safety device stops steam delivery after 3 minutes. | Wait, then activate the steam function again. |
| The appliance does not come on. | It is not plugged into the mains socket. | It is not plugged into the mains socket. |
| Plug into the mains socket. | Place the main switch in the 1 position. |
| Problem | Possible causes | Solution |
|---|---|---|
| The device will not switch on | The power supply cable is not inserted correctly | Check that the power supply cable connector is fully inserted in the appropriate seat on the back of the device; then, check that the plug is correctly connected to the power outlet |
| The device is switched on, but it does not proceed with the desired function: zi/fo lights are flashing o o | The selectors are not in the correct position (attention: upon activation, the selectors must both be on O) | Turn the selectors into the correct position |
| Espresso coffee does not flow out | Ho water in the tank | Fill the water tank |
| The holes in the filter-holder are blocked | Clean the holes in the filter-holder spouts | |
| The espresso boiler outlet is blocked | Clean the device | |
| Espresso coffee drips from the edges of the filter-holder instead of through the holes | The filter-holder is not correctly inserted or is dirty | Attach the filter-holder correctly and turn it fully to the right |
| The espresso boiler gasket has lost elasticity or it is dirty | Try cleaning the gasket first using a damp cloth. To replace the espresso boiler gasket, contact Customer Services | |
| The holes in the filter-holder spout are blocked | Clean the holes in the spouts. | |
| The filter-holder does not hook onto the device | Too much powder was poured in the filter | Use the supplied measure and make sure to use the correct filter for the type of preparation desired. |
| Loud pump noise | The water tank is empty | fill the water tank |
| The tank is inserted incorrectly and the valve on the bottom is not open | Press the tank lightly to open the valve on the bottom | |
| The cream is light (coffee flows quickly from the spout) | The ground beans has not been sufficiently pressed | Tamper the powder more |
| Not enough ground beans | Increase the amount of ground beans | |
| Beans is not ground finely enough | Only use coffee ground specifically for espresso machines | |
| Incorrect type of ground coffee | Change the quality of the ground coffee | |
| After coffee, the filter is attached to the boiler outlet | Attach the filter holder to the boiler outlet, then remove it. | |
| After making the drink, the pod or powder is attached to the boiler outlet | Attach the filter holder to the boiler outlet, deliver a coffee, then remove the filter holder. | |
| The crema is dark (the drink flows slowly from the spout) | The ground coffee is too tightly pressed | Decrease the amount of ground coffee |
| Too much ground beans | Reduce the quantity of ground beans | |
| The espresso boiler outlet is blocked | Clean the filter | |
| The filter is blocked | Only use coffee ground specifically for espresso machines and it must not be damp. Clean filter | |
| The coffee is too finely ground | Change the quality of the ground coffee powder | |
| The ground coffee is too fine or is damp | Only use coffee ground specifically for espresso machines and it must not be damp | |
| Incorrect type of ground beans | Change the quality of the powder | |
| The milk does not froth when making a cappuccino | Milk not cold enough | Always use milk at refrigerator temperature |
| Cappuccino nozzle is dirty | Carefully dean the holes in the cappuccino nozzle |
| Problem | Possible causes | Solution |
|---|---|---|
| Espresso coffee does not flow out | No water in the tank | Hll the water tank |
| The holes in the filter-hokler are blocked | Clean the holes in the filter-holder spouts | |
| The espresso boiler outlet is blocked | Clean as indicated in the 'Cleaning the boiler outlet" paragraph | |
| Espresso coffee drips from the edges of the filter-holder instead of through the holes | The filter-holder is inserted incorrectly | Attach the filter-holder correctly and turn it fully to the right |
| The espresso boiler gasket has lost elasticity | Replace the espresso boiler gasket: contact Customer Services | |
| The holes in the filter-hokler spout are blocked | Clean the holes in the spouts. | |
| The espresso coffee is cold | The espresso OK light is not on when the coffee button is pressed | Wait for the OK light to switch on |
| Pre-heating has not been carried out | Pre-heat as indicated in the paragraph | |
| The cups have not been pre-heated | Pre-heat the cups using hot water or leaving them for at least 20 minutes on the cup warmer plate on the lid | |
| Loud pump noise | The water tank is empty | fill the water tank |
| The tank is inserted incorrectly and the valve on the bottom is not open | Press the tank lightly to open the valve on the bottom | |
| quickly from the spout) | The powder has not been sufficiently pressed | Tamper the ground coffee more |
| Not enough ground coffee | Increase the amount of powder | |
| The coffee is not ground finely enough | Only use coffee ground specifically for espresso coffee machines | |
| Incorrect type of beans | Change the quality of the ground beans | |
| The coffee cream is dark (the coffee flows slowly from the spout) | The ground coffee is too tightly pressed | Decrease the amount of ground beans |
| Too much ground beans | Reduce the quantity of ground beans | |
| The espresso boiler outlet is blocked | Cleaning the filter | |
| The filter is blocked | Only use coffee ground specifically for espresso machines and it must not be damp | |
| The coffee is too finely ground | Change the quality of the ground coffee powder | |
| The ground coffee is too fine or is damp | Only use coffee ground specifically for espresso machines and it must not be damp | |
| Incorrect type of ground beans | Change the quality of the powder | |
| The milk does not froth when making a cappuccino | Milk not cold enough | Always use milk at refrigerator temperature |
| Cappuccdno maker is dirty | Carefully dean the holes in the cappuctino nozzle |
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