Troubleshooting advice below is suitable for coffee makers produced by the American company Keurig Green Mountain, including such ranges as Keurig B44 and B30.

Some of the common problems you may encounter include the on/off switch or thermostat issues, as well as the heating or warming elements malfunctions. The tables below explain what to do in case of these problems, as well as other Keurig coffee maker issues. Learn how to clean or descale Keurig coffee maker.

Keurig B44 coffee maker troubleshooting

SituationSolution
Brewer does not have power• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset your home's circuit breaker if necessary.
• Make sure that the Power Button has been turned on and the power light is illuminated.
Brewer will not brew when used for the first time• The Brewer must be primed for use by filling the internal hot water tank before the first brew. The red light next to ’DE-SCALE’ on the LED Control Center will flash.
• If Brewer is cold/frozen, wait for at least two hours for it to reach room temperature before powering on.
Brewer will not brew• After placing the K-Cup portion pack in the K-Cup Holder, make sure that the Handle is pushed down securely and the Blue lights behind the Brew Buttons on the LED Control Center are flashing.
• If the blue light next to ’ADD WATER’ on the LED Control Center is illuminated, add water to Water Reservoir or make sure the Water Reservoir is seated properly in its base.
• If the blue light next to ’ADD WATER’ on the LED Control Center continues to be on even after refilling, contact Customer Service at 1.866.901.BREW (2739).
Brewing a partial cup• The Exit Needle may be clogged.
• Clean K-Cup Holder if necessary and rinse under faucet.
• The Water Reservoir may have been removed during brewing. Replace the Water Reservoir and perform a water brew without a K-Cup.
• If the red 'DE-SCALE' light is illuminated, descale the Brewer.
• If you have repeated the de-scale procedure on your Brewer two times and it is still only brewing a partial cup. contact Customer Service at 1.866.901.BREW (2739).
Brewer shuts off automatically• Check to make sure that the Auto Off Timer feature has not been set. If the green light next to 'AUTO OFF' on the LED Control Center is illuminated, press the black Button to turn off the Auto Off Timer feature.

Keurig B30 coffee maker troubleshooting

SITUATIONSOLUTION
Brewer does not have power• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset circuit breaker if necessary.
• Make sure that the Power Button has been turned on and is illuminated.
Brewer will not brew when used for the first time• If Brewer is cold/frozen, wait for at least two hours for it to reach room temperature before powering on.
Brewer will not brew• Check to make sure there is water in the Hot Water Tank.
• Place a cup on the drip tray plate.
• Check to be sure you are not using a clear, glass mug. Cup sensor will not ‘readM the glass mug and the ‘Place Mug" light will flash.
Brewing a partial cup• The Exit Needle may be clogged.
• Clean K-Cup Holder if necessary and rinse under faucet.
• Descale the Brewer.
• If you have repeated the descale procedure on your Brewer two times and the Brewer is still not brewing, contact Customer Service at 1-866-901-BREW (2739).
My brewer shuts off automatically• Check to make sure that there is a cup on the drip tray plate.

What does Prime mean on a Keurig?

Before using the Keurig, the machine must be primed.

  1. Place a cup on the drip tray plate. Remove the lid from the water reservoir, then remove the water reservoir from the coffee brewer and fill with fresh, cool water. Place the reservoir back into the brewer and replace the lid.
  2. Press the power button. This will turn the brewer on, and a blue light will show in the water reservoir. “Prime” will flash on the display screen and the travel mug image will illuminate. Press the travel mug button. This will fill up the brewer and heat the water. Once the water is heated, the word “Ready” will display and the travel mug button will flash.
  3. Press the travel mug button. This will start the clean the brewer and fill your cup with hot water. This is only a one time process and will not need to be done again for the life of the brewer.

Keurig troubleshooting Prime

The Keurig Prime indicator means:
Your water reservoir is dirty
Your water filter and/or filter screen is dirty
The water reservoir is not seated properly in the base (if someone accidentally moves your brewer or bumps it, sometimes the water reservoir will not have a proper seal at the base)
The water reservoir lid is forming an airtight seal, preventing the brewer from siphoning in more water (try cracking the lid a bit if this is the case as I’ve had this problem several times)
The brew needle or K-cup brew head may be dirty and need to be cleaned.

Keurig B60 and B70 Coffee Maker Troubleshooting

SITUATIONSOLUTION
Brewer does not have power• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset circuit breaker if necessary.
• Make sure that the Power Switch has been turned on and LCD lights are illuminated.
Brewer will not brew when used for the first time• The Brewer must be primed for use by filling the internal hot water tank before the first brew. ‘PRIME’ will be displayed on the LCD Control Center.
• If Brewer is cold/frozen, wait for at least two hours for it to reach room temperature.
Brewer will not brew• After placing the K-Cup® portion pack in the k-Cup Holder, make sure the Handle is pushed down securely and the LCD Control Center reads ‘READY TO BREW' with the ‘LEFT, ‘RIGHT and ‘BREW’ Buttons flashing, then press the ‘LEFT’, ‘RIGHT’ or ‘BREW’ Button.
• If the LCD Control Center indicates ‘ADD WATER’, add water to the Water Reservoir or make sure the Water Reservoir is seated properly in its base.
• If the LCD Control Center indicates ‘ADD WATER.
• The Exit Needle may be clogged.
Brewing a partial cup• The Exit Needle may be clogged.
• Clean K-Cup Holder if necessary and rinse under faucet.
• The Water Reservoir may have been removed during brewing. Replace the Water Reservoir and perform a cleansing brew without a K-Cup.
• If the LCD Control Center indicates ‘DE-SCALE’, descale the Brewer.
• If you have repeated the descale procedure on your Brewer two times and the message is still displayed.
The time is not displayed on the LCD Message Center• The time will not be displayed on the LCD unless you have set it.
• If power is interrupted to the Brewer, you will need to set the clock again.
My Brewer shuts off or turns on automatically• Check to make sure that the Auto Off Timer and/or On/Off Time features have not been set. To do this, press the Button below ‘MENU’ and scroll through the programming options. ‘OFF should be displayed for Auto Off Timer and On/Off.
The blue light in Water Reservoir is flashing• The water level is low and a full cup cannot be brewed. Add water to Water Reservoir.